Mountain Music Festival FAQs

WHERE IS ACE ADVENTURE RESORT?

Mountain Music Festival is hosted at ACE Adventure Resort, located at 1 Concho Road, Oak Hill, WV 25901, in the heart of the New River Gorge region and just minutes from New River Gorge National Park and Preserve. Nestled on more than 1,500 acres of scenic Appalachian mountains, it’s one of West Virginia’s premier destinations for camping, live events, and outdoor recreation.

 

IS IT EASY TO DRIVE TO MOUNTAIN MUSIC FEST FROM MAJOR CITIES?

Mountain Music Festival is an easy road trip from much of the Mid-Atlantic and Southeast.

Approximate driving times include:

• Charleston, WV: 1 hour
• Beckley, WV: 20 minutes
• Lewisburg, WV: 45 minutes
• Huntington, WV: 2 hours
• Roanoke, VA: 2.5 hours
• Columbus, OH: 3.5 hours
• Pittsburgh, PA: 4 hours
• Washington, DC: 5 hours
• Charlotte, NC: 4.5 hours

Whether you’re planning a weekend getaway or a longer road trip through Appalachia, Mountain Music Festival makes a great destination.

WHAT AIRPORT IS CLOSEST TO MOUNTAIN MUSIC FESTIVAL?

If you’re flying to Mountain Music Festival, there are several convenient airport options within driving distance of ACE Adventure Resort.

Raleigh County Memorial Airport (BKW): Approximately 30 minutes away, Beckley is the closest airport to the festival and offers regional flights.

West Virginia International Yeager Airport (CRW): Located in Charleston, WV, about 1 hour from ACE Adventure Resort, with flights from several major U.S. hubs.

No matter which airport you choose, renting a car is the easiest way to reach ACE Adventure Resort and explore everything the New River Gorge has to offer during your visit. Many festivalgoers also extend their stay to experience the area’s outdoor recreation, scenic drives, and nearby attractions before or after the festival.

WHEN DOES IT ALL BEGIN?

ACE is always open!! But the campground will open for new guests each day at 10AM. Our Welcome Center opens daily at 7 a.m.

ABOUT NEW RIVER GORGE AND SURROUNDING AREA

HOW FAR IS MOUNTAIN MUSIC FESTIVAL FROM NEW RIVER GORGE NATIONAL PARK?

Mountain Music Festival takes place at ACE Adventure Resort in Oak Hill, West Virginia, just minutes from New River Gorge National Park and Preserve. Many of the park’s most popular trailheads, overlooks, visitor centers, and outdoor recreation areas are only a short drive from the festival, making it easy to explore the national park before or after the music.

WHAT IS NEW RIVER GORGE KNOWN FOR?

New River Gorge is one of the country’s premier outdoor recreation destinations and is home to New River Gorge National Park and Preserve, America’s newest national park. The area is famous for its stunning mountain scenery, world-class whitewater rafting, scenic overlooks, hiking trails, rock climbing, mountain biking, and the iconic New River Gorge Bridge. Mountain Music Festival gives you the chance to experience everything the region has to offer while enjoying three days of live music at ACE Adventure Resort.

WHAT ELSE IS THERE TO DO NEAR MOUNTAIN MUSIC FESTIVAL?

The New River Gorge region offers plenty to explore beyond the festival grounds. Nearby you’ll find charming towns like Fayetteville, local restaurants and breweries, scenic overlooks, historic sites, and outdoor recreation throughout the national park. Whether you’re planning a weekend getaway or an extended vacation, there’s no shortage of ways to experience the beauty of southern West Virginia.

MUSIC FESTIVAL CAMPING & ACCOMMODATIONS

HOW DO I RESERVE MY CAMPSITE?

General Admission Camping is included with your festival tickets. There is no need to reserve a campsite. You will be assigned a camping spot, first-come first-served, when you arrive to the event.

CAN I COME AND GO ONCE I SET UP CAMP?

Yep! Reentry is allowed.

WHEN DOES THE CAMPGROUND OPEN?

The campground opens each day for new guests at 10AM. Want to come early? You can arrive onsite earlier to enjoy the waterpark and The Lost Paddle Bar/Restaurant. However you will not be able to go to the mountaintop until 10AM on your arrival day.

WILL I BE ABLE TO PARK AT MY CAMPSITE OR CABIN?

General admission tickets include car camping and you will be able to park at your site. Each camping site has enough space for two tents and a vehicle. If you upgrade your lodging to a cabin you will be able to park at your cabin. There is no need to purchase a car parking pass this year.

CAN I STAY IN CABINS OR GLAMPING OPTIONS?

We’ve got lots of options on the ACE property for every kind of adventurer and festivalgoer! For information on all of our lodging options, check out the Lodging Page on ACE’s website. Remember that all of our packages have camping included. If you are looking to come and go each night, there are also local hotels off the ACE property.

WHEN DO CABIN CHECK-INS BEGIN?

Daily at 4 p.m.

WHAT IS THE ACCESSIBILITY AT MOUNTAIN MUSIC FEST?

Grounds: The festival takes place on natural, flat grounds. No cement walkways or otherwise have been added. Most areas are maneuverable by wheelchairs or other motorized vehicles.

Camping: There is no designated accessible camping area as all areas are accessible. It is up to each patron to decide whether a certain area is more difficult to access than others.

Parking: Accessible parking is available, as long as the car being used holds a handicap parking pass. When you arrive at the festival, ask for accessible parking and you will be properly directed.

Accessible Bathrooms: Accessible bathrooms and showers can be found at the main gate area inside the festival grounds. You will find location information on the map once you arrive on site.

Service Animals: Patrons with service animals must check in with the Welcome Center. Only animals with a service animal tag will be allowed on site. If at any time the animal is out of control, puts patrons at risk, is uncontrollably loud, acts as a threat to other patrons, or is abandoned by owner and left alone in the park or car, our staff has the right to request that your animal be removed from the grounds.

Motorized Vehicles / Mobility Devices: Motorized wheelchairs and scooters with three plus wheels are allowed to be used by patrons with disabilities. No golf carts, 2 wheel scooters, or other motorized vehicles may be used. All mobility devices should be operated no faster than walking speed.

On-Site Help / Accessibility Center: If at any time, while on site, you have more questions, need assistance or just want to say hi, swing by the Welcome Center for more information. Our staff is there to help!

Questions: For any questions, or if you can’t find what you need here, please email [email protected]

WHAT SHOULD I CONSIDER BRINGING?

• Tent
• Ground cover
• Sleeping pad
• Air mattress
• Sleeping bag
• Blankets
• Pillows
• Raincoat
• Sunscreen
• A hat
• Bandana
• Sunglasses
• Headlamp
• Warm clothes
• Bathing Suit for the Wonderland Waterpark and whitewater rafting.
• Feel free to bring food and beverages to your campground/cabin/tent, but do not bring them into the festival grounds.
• If you like to fish, feel free to bring your fishing gear. Since ACE is a private property, you don’t need a license to fish in our lakes and ponds.
• A healthy taste for adventure
• A good dose of adrenaline
• Your dancing shoes

CAN I BUY ICE, FIREWOOD, OR CAMPING SUPPLIES?

The ACE Welcome Center and Outfitter Store carry many camping essentials, snacks, drinks, ice, firewood, and other supplies.

WHAT HAPPENS IF I NEVER WANT TO LEAVE?!

Well…uh…you are more than welcome to book additional days in the campgrounds or cabins, of course!

SO WHEN YOU SAY CAMPING, WHAT DO YOU MEAN EXACTLY?

You can pitch your tent (literally and figuratively) in a flat, open field at the top of a mountain, adjacent to the festival. You’ll be responsible for all the essentials, but spread around the camping area will be picnic tables and fire pits. Campsite sizes are 10′ wide by 30′ deep. To learn more about our lodging options, click here!

CAN I HAVE A FIRE AT MY CAMPSITE?

Fires are allowed inside fire pits. There are fire pits spread around the campground, but not at every festival campsite. If you have your own fire ring or fire box, you can utilize that to have fires right at your campsite. 

HOW MUCH SPACE WILL I HAVE AT MY CAMPSITE?

Some spots are bigger than others but you will be guaranteed a camping space that is 10′ wide by 30′ deep. RV spots will be 20′ wide and the length 10′ longer than the RV.

HOW FAR ARE THE FESTIVAL GROUNDS FROM MY CAMPSITE?

Pretty close! In fact, the campground is just adjacent to the festival. All of which is at the top of the mountain. We also provide a free shuttle that will drive you around the campground and the resort. Campsites are first-come, first-served and you will be assigned a parking/camping space when you arrive.

CAN I SAVE CAMPING SPACES FOR MY FRIENDS THAT ARE COMING LATER?

The short answer is no. You will be assigned spaces as you arrive by festival staff and in order to efficiently park everyone on the mountaintop we cannot reserve spaces. If you are arriving separately from your group we suggest parking at the bottom of the mountain where you can enjoy music at the Lake Stage and the waterpark. Once your group arrives, convoy up the mountain together where you will be assigned camping space.

HOW FAR ARE THE FESTIVAL GROUNDS FROM MY CABIN?

Well, that depends really. Our cabins are spread across the 1500 acre property so that cabin guests have as much privacy as possible. Depending on which cabin you’re in, you’ll have AT MOST a 5 minute drive. Check out our map for exact locations. Take advantage of the FREE shuttle throughout the weekend to get you around the mountain.

ARE THERE RESTROOMS & SHOWERS?

There are a good number of bathroom facilities spread across the camping area. The restrooms are hard structures with flushing toilets, sinks, and showers that are taken care of well during events. It’s not the Ritz, but it’s certainly not a hole in the ground and a hot kettle either.

CAN I BRING MY RV/CAMPER?

Yes, if you are wanting to bring your RV/Camper you have a few options.

1. Get a RV spot with ACE Adventure Resort. These spaces have power/water/sewer hookups. These spaces are very limited, check with ACE on availability. Check Availability Here
2. RV Camping Pass – This will allow your camper into the designated RV camping area in the mountaintop campground where the festival takes place. Space sizes are 20′ wide with a length 10′ longer than your RV. These are primitive spaces with no hookups. Get RV Camping Pass.

MOUNTAIN MUSIC FESTIVAL QUESTIONS

WHERE CAN I BUY MOUNTAIN MUSIC FESTIVAL GEAR?

Check out the merch booth on vendor row at the festival grounds or inside the Welcome Center.

WHEN DO THE FESTIVAL GATES OPEN?

Gates to the festival area will open daily at 2PM with music starting at 4PM. Of course the campground and ACE Adventure never sleeps!

HOW DO I BE AN MMFEST VENDOR?

You can apply by completing this form!

HOW CAN I BOOK MY BAND TO PLAY AT ACE?

Nice! We love talented people who want to share their craft. Please send an email with press/media kit to [email protected], and we’ll get back to you as soon as possible.

 

WHAT KIND OF FOOD WILL BE AVAILABLE?

LOTS! We’ll have burgers, pizzas, BBQ, pork, brisket and several other food vendors. And yes, we will have vegetarian options as well. If you have a more unique dietary requirement and would love to know if we will have what you need, feel free to contact us, and we will make sure to accommodate you if we can.

WHAT KIND OF BEVERAGES WILL BE SOLD AT THE MUSIC FESTIVAL?

Plenty of beer, soda, and water. And when I say plenty, I mean we’re looking forward to having some of West Virginia’s best craft breweries competing with your more traditional domestics that we all know and love. Well maybe not love, but know.

 

IS MOUNTAIN MUSIC FESTIVAL KID-FRIENDLY?

Yes, ACE is very kid friendly! Children under 10 are admitted for FREE into the festival grounds. Other fees for camping and activities may apply.

 

WHAT KIND OF ACTIVITIES CAN WE DO BEFORE, DURING, AND AFTER THE FESTIVAL?

Mountain Music Festival takes place at ACE Adventure Resort, so the adventure doesn’t stop at the stage. Before, during, or after the festival, you can enjoy whitewater rafting, ziplining, hiking, mountain biking, paddleboarding, kayaking, the ACE Adventure Waterpark, and more.

Many attendees arrive early or stay after the festival to explore the New River Gorge and turn their festival weekend into a full mountain getaway.

TICKETING QUESTIONS

WHEN IS THE MUSIC?

Friday & Saturday from 10am – 1:30 am.

WHEN DO THE FESTIVAL GATES OPEN?

The mountaintop will open at 10AM daily for new arrivals.

HOW MUCH IS PARKING?

There are no required parking passes for this year.

CAN I GET A REFUND?

Hopefully you won’t want or need one, but no. You can’t get a refund.

WHERE IS WILL CALL?

Will Call is located at the Welcome Center as soon as you arrive at ACE Adventure Resort.

CAN I GET TICKETS AT THE DOOR?

Yep! Tickets, lodging, and activity passes will be available for purchase at the Welcome Center. However, remember that supplies are limited and MMFest will sell out most likely.

GENERAL QUESTIONS

WILL YOU TAKE CREDIT CARDS AT THE MUSIC FESTIVAL?

Yep! But just to lean on the safe side, carry some cash just in case. You know how finicky those credit card machines can be sometimes, and we wouldn’t want you to NOT be able to buy beer. ATM machines are also available on site.

WILL THIS THING BE AWESOME?

Yes…very…

WILL THERE BE ATM’S AT FESTIVAL?

Yup, we got you covered. There is one ATM at the main ticketing gate. Plus, there is one ATM in the outfitter store and one in The Lost Paddle at ACE Adventure Resort – just a short drive or walk from the festival grounds.

WILL THE FESTIVAL SITE HAVE WI-FI?

No, there is not WI-FI at the festival site. There are wireless hotspots at The Lost Paddle and in the Welcome Center.

WILL I BE SEARCHED?

…Why do you ask? Just kidding. No, your vehicle will not be searched. However, you may be searched at the gate for weapons, outside alcohol, and any other prohibited items. We respect you, so please respect us by not bringing this kind of stuff to the festival.

WILL I BE ABLE TO USE MY CELLPHONE?

That depends on your carrier really. AT&T tends to work great. Verizon usually works on the top of mountain. And Sprint, well, that could be a little sketchy (but if you have Sprint, you probably already knew that, amiright?!)

WHAT WILL THE WEATHER BE LIKE?

Well, it’s hard to say definitively this far in advance, but typically June in WV is warm with an average high of 77 and a low of 58. However, no matter what the weather is like, this is a RAIN or SHINE event, and you should dress appropriately.

IS THERE A LOST & FOUND?

Yep! It’s located at the ACE Welcome Center. Lost items can be dropped off at the ACE tent on the festival ground. All lost items will be held at the Welcome Center for a total of 60 days.

IF I DO DECIDE TO STAY FOREVER, CAN YOU RECOMMEND A GOOD REALTOR?

Wait what? No. I mean maybe, but no.

I HAVE A WEIRD QUESTION THAT ISN’T ADDRESSED HERE. HOW DO I ASK YOU?

Feel free to give us a call at 1-800-382-5893 or shoot us an email at [email protected]. You can also reach out to us on Facebook, where we are usually pretty responsive.

RULES AND RESTRICTIONS

WHAT IS YOUR POLICY ON PETS?

Pets are not allowed at Mountain Music Festival. Pets/dogs will not be permitted entry to the event.  The only exception is service animals with the proper ID.

WHAT CAN’T I BRING ONTO ACE ADVENTURE RESORT PROPERTY?

• Generators
• Illegal or unauthorized vending
• Fireworks or any types of explosives
• Knives or weapons of any kind. (This includes slingshots.)
• An appetite for destruction

WHAT CAN’T I BRING INTO THE FESTIVAL?

• Outside food and beverages
• Alcohol or flasks
• Glass containers
• Illegal substances, drugs, or drug paraphernalia.
• Animals (except service animals)
• Flammable lanterns or fire of any kind
• Skateboards, scooters, or personalized motorized vehicles
• Bicycles
• Tents or canopies
• Outside cans or cups
• Professional cameras (a camera with a detachable lens), poles or tripods/monopods, unless you’ve been officially approved as a media partner
• Lasers or pointers.
• Chains, chain wallets, or spike jewelry
• Instruments, megaphones, horns, or noise-makers
• Metal aerosol containers including sunscreen, pepper spray, or spray paint.

WHAT ABOUT MY NITROUS TANK?

What?! No!

I’M 15. CAN I GET DRUNK?

You can come, but please no underage drinking.

CAN I SOLICIT?

No.

CAN I PLAY MY OWN MUSIC BEFORE AND AFTER THE FESTIVAL?

Sure! However, amps are not permitted, and it’s important that you’re respectful of your neighbors. Not everyone has your impeccable music taste!

CAN I BRING A KEG OF MY OWN BEER?

Nope. No outside alcohol is allowed inside the festival, but we will have plenty of our own to serve you!

CAN I BRING MY ROMAN CANDLES?

Nope. No fireworks.

CAN I BRING MY GLASS BONG?

Nope! No glass OR drug paraphernalia allowed in the festival.

CAN I BRING MY CAMERA?

Yes…kind of. We love when people have a good time and share the vibes, so taking pictures and posting on your social media is always encouraged. However, no professional video recording equipment is permitted without the appropriate media pass.

CAN I BRING MY ATV?

Sorry – no ATVs, scooters, and gas/electric recreation vehicles allowed on either the campsite or the festival site.

CAN I BRING DRUGS?

Of course not.